MYA - Business Update

Be assured that nothing will change with regards to your service and aftercare as a patient with MYA. It is correct that the trading company of MYA Clinic’s Ltd has gone into administration however brand, patients, staff, surgeons and aftercare have all been seamlessly transferred over to the new trading company Number 1 Surgical Healthcare Ltd as of the 23rd Oct 2024. You will still know us as “MYA”. We still believe that our approach to cosmetic surgery is unique - we genuinely believe this is about how you feel, not just how you look. MYA will continue to go the extra mile to make you feel safe and special - and part of an extraordinary community.

FAQ's

I have booked my procedure. What does it mean for me?

There will be no change to your procedure date or your patient journey, MYA will continue to provide you with all services agreed with upon booking outlined by your patient coordinator and signed Terms and conditions.

I have had a procedure with MYA what does that mean for my aftercare?

There will be no change to your current 2 years aftercare policy outlined in your Terms and conditions. You must still attend all post op care appointments following your procedure.   

I have an appointment booked what does that mean for me?

Your appointment will still take place. If you are no longer able to attend your appointment, we ask that you give us 48hrs notice by calling 03330141014.

I am waiting for revision surgery what does that mean for me?

The revision process remains the same. If you require a further update you can speak with a member of the MYA team on 03330141014. 

Has MYA gone into administration?

The trading company of MYA Clinic’s Ltd has gone into administration however brand, patients, staff, surgeons and aftercare have all been seamlessly transferred over to the new trading company Number 1 Surgical Healthcare Ltd . You will still know us as “MYA” and we continue to offer the same great service as before.

I am waiting on a refund what does that mean for me?

Your refund will still be actioned under the current T&C’s stipulated in your MYA agreement. 

Will my surgeon change?

No, the surgeon you have booked your procedure with will still remain your operating surgeon.

What will happen to the money I have already paid?

This will still count towards your procedure with your outstanding balance shown in your patient portal.

Why has MYA gone into administration?

The industry as a whole has had a long-standing issue over whether VAT should be charged on cosmetic surgery procedures dating back 20 plus years. However, over the last 18 months this has been escalated by H M Revenue and Customs directly with MYA. With this in mind and after very careful consideration, we have taken the action that we feel protects the business, staff and patients.

If you would like to speak with a member of the MYA team please call 03330141014.